FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace Santa Cruz?

  Located in Seville's historical city center, the Petit Palace Canalejas is a modern and comfortable hotel designed for travelers like you, offering services, facilities, and an atmosphere for a perfect stay.

• What category does Petit Palace Santa Cruz belong to?

  The Petit Palace Santa Cruz is a charming boutique 4-star hotel with an exceptional location in Seville's historic center, close to the Cathedral, Pilatos Street, and Sierpes Street.

• Who is Petit Palace Santa Cruz oriented towards?

  The Petit Palace Santa Cruz caters to a wide range of travelers, from adults and couples to families with children, women, groups of friends, and professionals, thanks to its proximity to Seville's most prominent points of interest.

• Is Petit Palace Santa Cruz suitable for families with children?

  Seville is highly recommended for family trips, and Petit Palace Santa Cruz offers useful services for family travels in addition to its central location: cribs, high chairs, bicycles, gifts for little ones, and specially designed breakfasts for them. Immerse yourself in the experience of staying at Petit Palace's family hotels.

• What are the check-in and check-out times at Petit Palace Santa Cruz?

  The check-in time at Petit Palace Santa Cruz rooms is at 2:00 PM, while check-out is at 12:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Santa Cruz?

  Yes, Petit Palace Santa Cruz offers the option of early room entry subject to availability. Contact our reception team to confirm the possibility of accessing the room earlier.

• Can you stay in Petit Palace Santa Cruz after checking out?

  Petit Palace Santa Cruz provides access to its common areas, such as the reception, the charming patio with sofas and trees, and the lobby. Additionally, we offer luggage storage at reception to store your belongings while you explore Seville until the last moment.

• If I arrive early at Petit Palace Santa Cruz, can I enjoy the facilities?

  Welcome to Petit Palace Santa Cruz. If you arrive before check-in, you can explore our facilities and the building's history while we prepare your room. Feel free to relax for a moment in the inner courtyard. Contact our reception and discover all that we offer.

• Can I store my luggage before check-in or after check-out at Petit Palace Santa Cruz?

  Yes, at Petit Palace Santa Cruz, we take care of your luggage if you wish. Contact our reception staff first to arrange the delivery and collection of your bags.

• Does Petit Palace Santa Cruz serve a buffet breakfast?

  Yes, breakfast at Petit Palace Santa Cruz offers a varied classic and healthy buffet for you to choose from, including sweet and savory options, as well as food and beverages for children and teenagers.

• Are there dining options available for people with food intolerances at Petit Palace Santa Cruz?

  At Petit Palace Santa Cruz, our breakfast buffet includes alternatives for guests with allergies or intolerances, such as gluten-free products, vegan options, lactose-free milk, and healthy foods. Contact us to learn about our available options.

• Does Petit Palace Santa Cruz have a restaurant?

  No, Petit Palace Santa Cruz does not have its own restaurant, but it does have a breakfast room with two spaces (interior and terrace) available every day.

• Is breakfast complimentary at Petit Palace Santa Cruz?

  You can choose to stay with or without breakfast included at Petit Palace Santa Cruz. If you decide to do without it, you can still enjoy it for an additional cost.

• What are the breakfast hours at Petit Palace Santa Cruz?

  Enjoy breakfast at Petit Palace Santa Cruz from Monday to Sunday with a wide schedule ranging from 7:00 AM to 11:00 AM.

• Are cots available in the rooms at Petit Palace Santa Cruz?

  Yes, at Petit Palace Santa Cruz, a family-friendly place, we provide baby cribs. Request yours when making the reservation or upon arrival at reception, and we will prepare it in your room for your baby's comfort.

• Does Petit Palace Santa Cruz offer laundry service?

  Yes, at Petit Palace Santa Cruz, we offer laundry service during your stay. Visit reception to get details about delivery times and additional costs.

• What types of rooms does Petit Palace Santa Cruz have?

  Petit Palace Santa Cruz offers double, triple, and quadruple rooms. Ideal rooms for families with children and groups of friends.

• Are there safes in the rooms at Petit Palace Santa Cruz?

  Yes, all rooms at Petit Palace Santa Cruz are equipped with a safe for your convenience.

• Are hairdryers available at Petit Palace Santa Cruz in the rooms?

  Yes, in all rooms at Petit Palace Santa Cruz, you will find a hairdryer available in the bathroom.

• Are there minibars or refrigerators in the rooms at Petit Palace Santa Cruz?

  Yes, all rooms at Petit Palace Santa Cruz have a minibar for storing drinks, food, or items that require refrigeration.

• Is Petit Palace Santa Cruz a pet-friendly accommodation?

  Yes, Petit Palace Santa Cruz is a pet-friendly place that accepts dogs, birds, cats, and other domestic pets.

• Are pets allowed in the rooms at Petit Palace Santa Cruz?

  Yes, Petit Palace Santa Cruz is a pet-friendly hotel that allows you to stay with your pet in the room you reserve.

• Is there a cost for accommodating pets at Petit Palace Santa Cruz?

  Yes, Petit Palace Santa Cruz is pet-friendly and does not have additional costs if you book through our official website. If you book through an unofficial site, the additional cost for the pet's stay is 25€.

• What pet services does Petit Palace Santa Cruz offer?

  At Petit Palace Santa Cruz, we have special water dispensers and beds for your pet.

• In what languages is reception attended at Petit Palace Santa Cruz?

  At Petit Palace Santa Cruz, our reception team will be happy to assist you in Spanish, English, French, and Italian.

• What services does Petit Palace Santa Cruz offer at reception?

  At Petit Palace Santa Cruz, we offer useful services such as Wi-Fi internet, laundry, free bike rental, MIFI device, tourist information, among other services.

• What is the smoking policy at Petit Palace Santa Cruz?

  At Petit Palace Santa Cruz, smoking is prohibited in the rooms, making it a smoke-free hotel.

• Is Petit Palace Santa Cruz a hotel committed to environmental sustainability?

  Yes, Petit Palace Santa Cruz is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

• Do the rooms at Petit Palace Santa Cruz have free Wi-Fi?

  Wi-Fi internet connection at Petit Palace Santa Cruz is completely free for our guests, and you can enjoy excellent internet quality in both the rooms and common areas.

• What parking options does Petit Palace Santa Cruz offer?

  At Petit Palace Santa Cruz, we do not have our parking lot, and Muñoz y Pabón street is not suitable for parking, as there are no parking spaces in front of the hotel. We have a loading and unloading area belonging to the hotel, and there are nearby private parking lots (Cano and Cueto). Contact reception to better understand how to park in Seville's historic center.

• Are there accessible rooms for people with disabilities at Petit Palace Santa Cruz?

  At Petit Palace Santa Cruz, you will find accessible rooms with ample spaces and bathrooms adapted for people with disabilities. Approach reception for more information on the facilities we offer for travelers with disabilities.

• Are there discounts for returning guests at Petit Palace Santa Cruz?

  At Petit Palace Santa Cruz, you will enjoy benefits from your first stay by joining the Tripster Club, where you will get a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate reservations and get discounts on future stays, restaurants, and premium services. I want to be a Tripster!