FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Santa Cruz?

    At the Petit Palace Santa Cruz we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Santa Cruz a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Santa Cruz is a pet friendly hotel in Sevilla that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Santa Cruz once I have checked out?

    Yes, the Petit Palace Santa Cruz allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What interesting places are close to the Petit Palace Santa Cruz?

    The Petit Palace Santa Cruz is a hotel located in Calle Muñoz y Pabón, 18. Located in the heart of the neighbourhood of Santa Cruz, Sevilla. Nothing less. Next to the Sevilla Cathedral, as well as Pilatos Street and Sierpes Street. In the area surrounding Petit Palace Santa Cruz you will find the famous Murillo Gardens, the Town Hall, and several plazas full of life such as Curtidores Mercedarias, Patio de Banders...and the commercial area with the most outstanding and exclusive shops situated on the streets of Cuna, Rioja, Sierpes and Plaza Nueva. Certainly one of the most charming areas of Sevilla.

  • What special services does the Petit Palace Santa Cruz have?

    The Petit Palace Santa Cruz offers you some special services such as bicycle rental, MIFI, wifi, room service, 24 hours reception, Andalusian patio, terrace…

  • Does the internet Wi-Fi connection have any cost at the Petit Palace Santa Barbara ?

    Clients' internet connection is free at the Petit Palace Santa Barbara. In addition, our hotel in Madrid offers a MIFI service, internet with free data throughout the city.

  • Is the Petit Palace Santa Cruz adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Santa Cruz hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind of family services with children does the offer?

    The Petit Palace Santa Cruz is a Sevilla hotel ideal for families with children. We have family rooms for up to 6 people, free breakfast for children booking on the official website, gifts for children ...